Do you use Zoom for your virtual meetings? If you have been experiencing the Zoom update error code 10004, this guide is written just for you.
Other similar errors users have complained about are Zoom unable to install updates error code 10002 and Zoom unable to install updates error code 10008.
What is error 10004 on Zoom update?
The Zoom error code 10004 is an error code that occurs during the update of an outdated Zoom client. You may see the error during a Zoom Meeting when the Zoom application attempts to connect to the Zoom servers.
You should look out for the following causes of error 10004:
- Zoom server problems: The Zoom server may be experiencing troubles at the time of the update. Nothing on Zoom works without the server working properly.
- Storage Problems: This issue may occur when there is little or no storage space on your hard drive during an update.
- Third-party applications: An error may come up when there is interference from third-party applications like the system’s antivirus.
- Network problems: When there is a network issue or problems with the internet connection, it may lead to this problem.
- Auto-update problems: The error may come up when the Zoom client auto-update is not configured to update automatically when a new version is available.
These are some of the causes of the Zoom update error code 10004. Sometimes, the error may be due to one or more reasons. Do not worry. We have compiled some solutions for you below.
How do I fix Zoom update error?
1. Uninstall and reinstall Zoom
1.1 Windows
- Press the Windows + S keys together to open the Windows search bar, search for Control Panel and click the appropriate app to open it.
- After it opens, click Uninstall a Program option under Programs.
- Then look for Zoom in the list of programs, right-click on it, and click Uninstall.
- Once you click it, if you get a prompt like Are you sure you want to uninstall Zoom?, select Yes.
- Finally, download Zoom from the Zoom download center and reinstall.
1.2. MAC
- Firstly, open Finder on your Mac computer.
- Then, click Go at the top of your display.
- After that, choose Go to Folder
- When it opens, enter
~/.zoomus/ - Then, move ZoomOpener to your trash.
- When you complete that, repeat steps 3 to 5 for the folders and files below:
- Folder: /Applications/ Move to Trash: zoom.us.app
- Folder: ~/Applications/ Move to Trash: zoom.us.app
- Folder: /System/Library/Extensions/ Move to Trash: ZoomAudioDevice.kext
- Folder: ~/Library/Application\ Support/ Move to Trash: zoom.us
Please note that Zoom may not be installed in both the /Applications and ~/Applications folders.
- After completing that, go to the Zoom download center and install Zoom.
1.3. Android
- Search for Settings on your menu.
- When you open it, click on App management to manage the application settings.
- Then, click on App settings to open the settings.
- After that, search for Zoom to find the app.
- Finally, click on Uninstall at the bottom of the screen.
- Once that is complete, reinstall Zoom on the Google Play Store.
1.4. IOS
- Firstly, open the Settings app from the menu.
- Then, tap General under the Settings options.
- When the next display opens, tap iPhone Storage to access the necessary app, Zoom app, in this case.
- Then, find and tap Zoom the applications to access the available options.
- After that, tap Delete App to uninstall the Zoom app.
- When you get a prompt, confirm the delete by tapping Delete App.
- Once that is complete, reinstall Zoom on the iOS App Store.
2. Allow Zoom via Windows Firewall
- Press the Windows and S keys together to open the search dialog, enter windows security, and click the app to open.
- When it opens, click on the Firewall and network protection option, and click on the Add an app through firewall link to grant the necessary permissions.
- Then, click on Change settings to enable the settings.
- After that, tick the checkboxes for Private and Public next to Zoom and click OK to confirm settings.
- Finally, restart your PC to complete the settings.
3. Update Zoom client
- Open the Zoom application on your desktop.
- When it opens, tap the Profile icon on the top-right corner of the display and click Check for Updates to instruct the app to find new updates.
- Once the next view opens, it will show you if an update is available. If there is, click the Install button to install the new update.
4. Confirm Zoom server is not down.
- Open a new tab on your browser after you open your browser.
- Navigate to Down detector server status page for Zoom to see if there are any problems with the Zoom server.
- Then, check for User reports indicate no current problems at Zoom status report. If you see this message, the servers are ok; if not, there is an issue. If there are issues, wait for the server to return to normalcy and start Zoom.
- You can also check for server outage reports on the Zoom outages reported in the last 24 hours chart. This chart will show you the server downtimes that occurred over 24 hours.
5. Temporarily disable antivirus to fix Zoom update error code 10004
- Firstly, press the Windows + I keys together to open Settings or open by clicking the Windows icon on the Taskbar.
- Then select Privacy & security on the left pane.
- Once the Privacy & security page opens, click on Windows Security.
- After that, click on the Virus & threat protection option under Protection areas.
- Once the Windows Security app is open, click Manage settings under Virus & threat protection settings and then toggle real-time protection off.
- Your antivirus will be disabled until you restart your computer.
In this article, we have discussed the causes of the error code 10004 on Zoom. We also discussed workable solutions that you could use to get things back in order. Ensure you follow that guide step by step. Let us know if there is a better solution that you can suggest to us.
